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New survey particulars IT challenges, shadow IT dangers, 2021 outlook, and extra

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The report additionally illustrates a shift in the best way employees understand IT. Half of the respondent workers mentioned they “had more empathy, had more respect or were more grateful for IT.”

Image: iStock/alphaspirit

On Thursday, Snow Software launched its “2021 IT Priorities Report.” The findings are primarily based on a survey involving 1,000 leaders in IT and three,000 employees positioned within the US, UK, Australia, and Germany. Overall, the report illustrates the highest challenges going through IT groups, leaders’ outlook, shifting perceptions of the business, and extra.

SEE: TechRepublic Premium editorial calendar: IT insurance policies, checklists, toolkits, and analysis for obtain (TechRepublic Premium)

“IT teams around the world had to contend with extraordinary challenges this year due to the impact of Covid-19,” mentioned Alastair Pooley, CIO at Snow, in a press launch. “The complexities, risks and budget concerns IT departments traditionally face have been exacerbated, and a rapid acceleration of digital transformation and cloud adoption has brought new issues to the forefront.”

A portion of the report focuses on IT spend and the highest challenges tech  groups have confronted within the final yr. Cybersecurity topped the listing for 43% of IT leaders with challenges related to implementing new tech and supporting distant groups rounding out the highest three. Executives famous elevated spending on applied sciences together with software program, SaaS, cloud, and {hardware} within the final yr. That mentioned, six-in-10 respondents mentioned that expertise administration “had become more difficult.”

The report highlights sentiment concerning entry to software program and differing opinions amongst IT leaders and groups about expertise procurement. While 41% of employees mentioned that common entry to applied sciences has improved, leaders could “overestimate” the benefit at which groups are capable of procure purposes, cloud sources, and software program, per the report. Among IT leaders and workers, the perceived ease at which these applied sciences might be procured differed by 22 factors.

The authors of the report observe that the discrepancy between the 2 may present an “opening for shadow IT and a scarcity of complete governance.”

Varying perceptions apart, the 2 teams agree that safety is the first downside brought on by expertise that’s unaccounted for and unmanaged. Although about one-in-six (16%) workers imagine that unmanaged and unaccounted for applied sciences don’t trigger any issues for the enterprise.

Dealing with outdated expertise was the primary frustration for 37% of workers adopted by receiving help for telecommuting (33%). Resolving help tickets was the third mostly reported frustration for workers. Interestingly, worker sentiment concerning IT workers has additionally modified within the final 12 months. Half of workers mentioned they “had more empathy, had more respect or were more grateful for IT,” though workers observe IT challenges and frustrations. 

An organization’s stage of technological maturity could have an effect on an IT chief’s organizational outlook. For instance, amongst IT leaders with “mature technology intelligence,” 79% strongly agreed that their firm was ready to face up to ongoing world occasions, per the report. However, solely one-third (32%) of different respondents reported the identical sentiment.

SEE: Software as a Service (SaaS): A cheat sheet (free PDF) (TechRepublic)

“As we collectively look ahead to 2021, it’s more important than ever that CIOs and IT leaders strike the right balance between managing risk and remaining agile in the face of continued unpredictability,” Pooley mentioned. “It is clear from the data that a comprehensive understanding of technology resources and the ability [to] manage them is a key differentiator. IT leaders can use the insights to endure challenging periods like the pandemic, as well as embrace innovation to drive future growth and resilience.”

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